Fuller Live Facilitator

  • Date Posted:   2014-05-09
  • Department:   Technology Support Services
  • FT/PT/Temp:   On-Call
  • Exempt Status:   Non-Exempt
  • Hours:   3 to 4 per week during the 10-week quarter
  • Reports To:   Director of Technology Support Services

Summary

Position Type

On-Call

Description

Fuller Live Facilitators serve as classroom hosts and are responsible for technical support for Fuller courses live video-streamed between two or more campuses. The ideal Facilitator is a lifelong learner who is familiar with the Fuller educational culture and would be able to track the content of the conversations in order to benefit the classroom experience.

Essential Functions

  • Arrive to each class session 45 minutes before class starts to set up equipment and complete the 30 minute pre-connect process
  • Work with Polycom video and audio equipment during the course of each session
  • Keep in constant communication with fellow class facilitators via Google Chat
  • Escalate problems that arise to Tech Support
  • Work with the Regional Site Managers to distribute documents to students as needed
  • Complete an online report form for every problem that occurs during class
  • Be mindful of ways to improve the Fuller Live course experience
  • A Fuller Live Facilitator does not perform any duties that fall under the description of a Teaching Assistant (grading, discussion leading, etc.)

Requirements

  • Bachelor’s Degree or equivalent; completion of graduate level courses preferred
  • Minimum of one year experience in a work environment demonstrating individual responsibility
  • Ability to quickly gain proficiency with new technology
  • Proficiency in Google Apps preferred
  • Strong customer services orientation and a professional demeanor
  • Able to maintain a positive customer service attitude in challenging situations
  • Capacity to remain calm under the pressure of crisis situations and follow established troubleshooting protocol
  • Physical requirements
    • Able to lift 25 pounds onto a cart
    • Able to push up to 150 pounds on a cart
  • Ability to work appropriately within an academic environment
  • Servant heart and a cooperative nature

Contact
(626) 584-5200
(800) 235-2222
135 N. Oakland Ave.
Pasadena, CA 91182

Directions/Maps

Admissions
admissions@fuller.edu