Remote Access (EZProxy) Frequently Asked Questions

Who can access our restricted electronic resources from home?

What are the basic requirements to access our resources remotely?

How do I access library databases from off-campus?

I get a message: “That username or password was incorrect. Please try again”

Why do I get a "Page can not be displayed” or "Page not found" error?

I got a Cookie Error. What do I do?

Need more help?

Who can access our restricted electronic resources from home?

Due to licenses and copyright restrictions, access to our electronic resources is offered exclusively to Fuller Theological Seminary faculty, staff and currently enrolled students. If you have questions regarding your registration status please contact the Registrar's Office.

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What are the basic requirements to access Fuller Library electronic resources remotely?

To authenticate our remote users, Fuller Library uses a proxy server called EZProxy (pronounced "Easy Proxy"). Here are the basic requirements to connect to our off-campus resources:

1. A computer with access to the Internet.
2. An Internet Browser.  Please make sure that JavaScript is enabled and your browser is set to accept cookies.
3. A valid Portico username and password (for more information visit: http://porticohelp.fuller.edu).

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Links to our off-campus databases are conveniently located through our website. Look for the Databases link and choose the database you want to search. You should see a "Remote access login" where you can enter your username and password.

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Please follow the password recovery functions in Portico. http://portico.fuller.edu/

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If you are not able to get to our login screen it might be because your firewall settings are set too high and they block access to the EZProxy server.

1. Access to port 2048 is required to connect to the databases from off campus.

2. It is also a common practice for businesses (in case you connect from your workplace) to restrict certain access ports in the workplace. Please contact your ISP or network administrator to check on possible restrictions.

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I got a Cookie Error. What do I do?

If your browser reports an error receiving a "cookie" it may be currently set to disallow cookies.  EZProxy requires that your browser is set to ENABLE COOKIES.

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Need more help?

If you are still having problems please fill-in a support request form. You might be asked to provide detailed information about your error message as well as your credentials, in order for us to be able to troubleshoot your problem.

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