Overview of the Student Complaint Resolution Process
Phases of the Student Complaint Resolution Process
Complaint Resolution Procedures: Harassment, Discrimination, Sexual Misconduct, or Retaliation
State Complaints
Federal regulations require the States to provide students the ability to file complaints against educational institutions located in their state. Listed below is contact information for the filing of a complaint. Fuller Seminary encourages all students to first use all available grievance procedures provided by the institution before pursuing a complaint with a state agency.
An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 1747 N. Market Street, Suite 225, Sacramento, CA 95834 (office address), http://www.bppe.ca.gov, 916.574.8900 (phone), or 916.263.1897 (fax).
ALABAMA
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000
https://www.ache.edu/wp-content/Sara/StudentComp.pdf
ALASKA
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811
[email protected]
https://acpe.alaska.gov/ConsumerProtection
ARIZONA
Arizona State Board for Private Postsecondary Education
1740 W. Adams, Suite 3008
Phoenix, AZ 85007
Phone: 602.542.5709
https://ppse.az.gov/complaint
ARKANSAS
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
[email protected]
Grievance Form: https://adhe.edu/students-parents/student-grievance-form
CALIFORNIA
California Bureau for Private Postsecondary Education
1747 N Market Street, Suite 255
Sacramento, CA 95834
http://www.bppe.ca.gov
Telephone: 916.574.8900
Fax: 916-263-1897
[email protected]
https://www.bppe.ca.gov/enforcement/complaint.shtml
http://www.bppe.ca.gov/forms_pubs/complaint.pdf
COLORADO
Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
https://cdhe.colorado.gov/filing-student-complaint
CONNECTICUT
Emily Bjornberg
Senior Consultant
Academic Affairs
Connecticut Office of Higher Education
450 Columbus Blvd, Suite 707
Hartford, CT 06103
[email protected]
www.ohe.ct.gov
860-947-1824 (office)
Connecticut Department of Consumer Protection
450 Columbus Boulevard, Suite 707,
Hartford, CT 06103-1841
[email protected]
https://portal.ct.gov/DCP/Complaint-Center/Consumers---Complaint-Center
Consumer Complaint Hotline: (800) 842-2649
DELAWARE
Student Complaint Information:
https://education.delaware.gov/families/college-career-life/college-scholarship-financial-aid/choose-your-path/approved-colleges-and-institutions/
Delaware Higher Education Office
John G. Townsend Building, Suite 2, Dover, DE 19901
[email protected]
Delaware Department of Justice
Consumer Mediation Unit
820 N. French Street 5th floor,
Wilmington, DE 19801
[email protected]
DISTRICT OF COLUMBIA
District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First Street, NE – 5th Floor
Washington, DC 20002
202.481.3951
https://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints
FLORIDA
Florida Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
https://www.fldoe.org/policy/cie/student-concerns.stml
GEORGIA
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place
Tucker, GA 30084-5334
Phone: 770.414.3300
https://gnpec.georgia.gov/student-complaints
HAWAII
Hawaii Postsecondary Education Authorization Program
P.O. Box 541, Honolulu, Hawaii 96809
[email protected]
https://cca.hawaii.gov/hpeap/student-complaint-process/
IDAHO
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street, PO Box 83720
Boise, ID 83720-0037
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/
ILLINOIS
Illinois Board of Higher Education
1 North Old State Capitol Plaza
Suite 333
Springfield, IL 62701
[email protected]
https://complaints.ibhe.org
Institutional Complaint Hotline: (217) 557-7359
INDIANA
Indiana Commission for Higher Education
101 W. Ohio Street, Suite 300
Indianapolis, IN 46204-4206
https://www.in.gov/che/student-complaints/
[email protected]
IOWA
Bureau of Iowa College Aid/Iowa Department of Education
400 E 14 St
Des Moines, Iowa 50319
Phone: 877.272.4456
https://educate.iowa.gov/higher-ed/student-complaints
KANSAS
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
(785) 430-4240
KENTUCKY
Kentucky Council on Postsecondary Education
How to File: http://cpe.ky.gov/campuses/consumer_complaint.html
Complaint form: http://cpe.ky.gov/campuses/complaintform
Office of the Attorney General
Capitol Suite 118, 700 Capitol Avenue
Frankfort, KY 40601-3449
[email protected]
https://www.ag.ky.gov/Resources/Consumer-Resources/Consumers/Pages/Consumer-Complaints.aspx
LOUISIANA
Louisiana Attorney General Office
Consumer Protection Section
PO Box 94005, Baton Rouge, LA 70804
[email protected]
1-800-351-4889, 225-326-6465
https://www.ag.state.la.us/ConsumerDisputes
Complaints may also be sent to:
Louisiana Board of Regents
Attn: LeAnn Detillier
PO Box 3677
Baton Rouge, LA 70821-3677
https://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Student-Complaint-Form.pdf
MAINE
Maine Department of Education
Anita Bernhardt - Complaints
23 State House Station
Augusta, ME 04333-0023
Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
MARYLAND
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor, Baltimore, MD 21201
410-767-3388
https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
Office of the Attorney General, Consumer Protection Division
200 St. Paul Place, Baltimore, MD 21202
Consumer Protection Hotline: 410-528-8662
[email protected]
https://www.marylandattorneygeneral.gov/Pages/CPD/Complaint.aspx
MASSACHUSETTS
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstufam/complaints/complaintform.asp
MICHIGAN
Michigan Department of Labor and Economic Opportunity
Employment & Training, Post-secondary Schools
PO Box 30805
Lansing, MI 48933
Complaint forms and information regarding student complaints can be found here:
https://www.michigan.gov/leo/bureaus-agencies/wd/pss
MINNESOTA
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Phone: 651.642.0567
https://www.ohe.state.mn.us/mPg.cfm?pageID=1078
www.ohe.state.mn.us
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road, Jackson, MS 39211-6453
http://www.mississippi.edu/mcca/student_complaint_process.asp
Consumer Protection Division, Office of the Attorney General
PO Box 220, Jackson, MS 39205
https://www.ago.state.ms.us/divisions/consumer-protection/consumer-complaint-form/
MISSOURI
Missouri Department of Higher Education and Workforce Development
301 W. High Street, Suite 840
PO Box 1469
Jefferson City, MO 65102-1469,
[email protected]
Policy: http://dhewd.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
MONTANA
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
560 North Park Avenue
Helena, MT 59601
Montana Office of Consumer Protection
2225 11th Avenue
PO Box 200151
Helena, MT 59620-0151
[email protected]
http://mus.edu/MUS-Statement-of-Complaint-Process.asp
NEBRASKA
Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005, Lincoln, NE 68509-5005
Nebraska Attorney General
Consumer Protection Division
2115 State Capitol, Lincoln, NE 68509
https://protectthegoodlife.nebraska.gov/file-consumer-complaint
Consumer Protection Hotline: (800) 727-6432
NEVADA
Nevada Commission on Postsecondary Education
2800 E. St. Louis Avenue, Las Vegas, NV 89104
http://cpe.nv.gov/Students/Students_Home/
NEW HAMPSHIRE
Nicholas Marks, Administrator for Higher Education
New Hampshire Department of Education – Division of Educator Support & Higher Education
25 Hall Street
Concord, NH 03301
[email protected]
603-271-0257
NEW JERSEY
New Jersey Higher Education
PO Box 542, Trenton, NJ 08625
[email protected]
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New Jersey Division of Consumer Affairs
124 Halsey Street, Newark, New Jersey 07102
http://www.njconsumeraffairs.gov/Pages/File-a-Complaint-old.aspx
NEW MEXICO
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505
http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx
[email protected]
505-476-8411
NEW YORK
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine, Albany, NY 12234
[email protected]
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
NORTH CAROLINA
Postsecondary Education Complaints
Director of Licensure
University of North Carolina System Office
140 Friday Center Drive
Chapel Hill, NC 27517
919-962-4558
Student Complaint Policy: https://www.northcarolina.edu/wp-content/uploads/reports-and-documents/academic-affairs/student_complaint_policy.pdf
Student Complaint Form: https://studentcomplaints.northcarolina.edu/form
NORTH DAKOTA
Dr. Richard Rothaus, Vice Chancellor of Academic and Student Affairs
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
[email protected]
701.328.4136
http://www.ndus.edu/system/state-authorization/
OHIO
Ohio Department of Higher Education
25 South Front Street, Columbus, OH 43215-4183
Ohio Attorney General, Consumer Protection Section
30 E. Broad St., 14th floor, Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/File-A-Complaint.aspx
OKLAHOMA
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200, Oklahoma City, OK 73104
http://www.okhighered.org/current-college-students/complaints.shtml
Oklahoma Office of the Attorney General, Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street, Oklahoma City, OK 73105
https://www.oag.ok.gov/consumer-protection
OREGON
Oregon Higher Education Coordinating Commission
Matthew Altman
503-881-2738
[email protected]
Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE, Salem, OR 97301-4096
http://www.doj.state.or.us/consumer/pdf/consumer_complaint.pdf
PENNSYLVANIA
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/Students-Complaints.aspx
Office of Attorney General, Bureau of Consumer Protection
14th Floor, Strawberry Square, Harrisburg, PA 17120
https://www.attorneygeneral.gov/submit-a-complaint/
PUERTO RICO
Puerto Rico Department of State - Board of Postsecondary Education
PO Box 1900,
San Juan, PR 00910-1900
787-722-2121
[email protected]
Puerto Rico Department of Justice
PO Box 9020192, San Juan, Puerto Rico 00902-0192
RHODE ISLAND
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard
Warwick, RI 02886
Phone: 401-736-1164
URL: https://riopc.edu/services/help-for-students
Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
https://riag.ri.gov/forms/consumer-complaint
SOUTH CAROLINA
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803.737.3918
https://www.che.sc.gov/sites/che/files/Documents/Institutions%20and%20Educators/Complaint_Procedures_and_Form.pdf
SOUTH DAKOTA
South Dakota Secretary of State
State Capitol
500 East Capitol Avenue
Pierre, SD 57501-5070
[email protected]
South Dakota Office of Attorney General, Division of Consumer Protection
1302 E Hwy 14 Suite 3, Pierre, SD 57501-8053
http://consumer.sd.gov/complaintform.aspx
TENNESSEE
Tennessee Higher Education Commission
312 Rosa L. Parks Ave, 9th Floor
Nashville, TN 37243
https://www.tn.gov/content/tn/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html
TEXAS
Texas Higher Education Coordinating Board
PO Box 12788
Austin, TX 78711-2788 (By Mail)
Texas Higher Education Coordinating Board
1801 N. Congress Ave.
Suite 12.200
Austin, Texas 78701 (Physical Address)
http://www.highered.texas.gov/links/student-complaints/
Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint
UTAH
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
[email protected]
https://dcp.utah.gov/complaints/manual.html
VERMONT
Vermont Agency of Education
1 National Life Drive, Davis 5, Montpelier, VT 05602-2501
[email protected]
Vermont Attorney General’s Office
109 State Street, Montpelier, VT 05602-2501
VIRGIN ISLANDS
Government of the United States Virgin Islands
Department of Education, Office of the Commissioner
1834 Kongens Gade
St. Thomas, V.I. 00802
VIRGINA
State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
https://www.schev.edu/students/resources/student-complaints
WASHINGTON
Washington Student Achievement Council
917 Lakeridge Way, PO Box 43430
Olympia, WA 98504-3430
PO Box 43430
Olympia, WA 98504-3430
Email: [email protected]
[email protected]
http://wsac.wa.gov/protecting-education-consumers
WEST VIRGINIA
Matt Turner
Executive Vice Chancellor for Administration
West Virginia Higher Education Policy Commission
2001 Union Carbide Drive
South Charleston, WV 25303
Email: [email protected]
Phone: 304.558.5719
West Virginia Office of the Attorney General, Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
http://www.wvhepc.edu/wp-content/uploads/2019/07/Student-Complaint-Process.pdf
WISCONSIN
Wisconsin Educational Approval Program
P.O. Box 8366
Madison, WI 53708-8366
[email protected]
https://dsps.wi.gov/Documents/EAComplaintForm3.01.doc
WYOMING
Wyoming Department of Education
122 W. 25th St., Ste E200
Cheyenne, WY 82002
https://edu.wyoming.gov/wp-content/uploads/2021/10/Student-Complaint-Process.pdf
Attorney General's Office
123 Capitol Building, 200 W. 24th Street
Cheyenne, WY 82002