Overview of the Student Complaint Resolution Process
Phases of the Student Complaint Resolution Process
Complaint Resolution Procedures: Sexual Harassment, Unlawful Discrimination, Unlawful Harassment, Sexual Misconduct, Retaliation
State Complaints
Federal regulations require the States to provide students the ability to file complaints against educational institutions located in their state. Listed below is contact information for the filing of a complaint. Fuller Seminary encourages all students to first use all available grievance procedures provided by the institution before pursuing a complaint with a state agency.
An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833 (office address), https://www.bppe.ca.gov/enforcement/complaint.shtml (website), 888.370.7589 (phone), or 916.263.1895 (fax).
ALABAMA
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000
334.242.1998
https://ache.edu/ACHE_Reports/Forms/NRI/federal-reg.pdf
ALASKA
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811
EED.ACPE-IA@alaska.gov
https://acpe.alaska.gov/ConsumerProtection
ARIZONA
Arizona State Board for Private Postsecondary Education
1740 W. Adams, Suite 3008
Phoenix, AZ 85007
https://ppse.az.gov/complaint
ARKANSAS
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201ADHE_Info@adhe.edu
Grievance Form: http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form
CALIFORNIA
California Bureau for Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf
COLORADO
Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
https://cdhe.colorado.gov/filing-student-complaint
CONNECTICUT
Connecticut Office of Higher Education, 450 Columbus Boulevard, Suite 707
Hartford, CT 06103-1841
860-947-1800, pcs@ctohe.org
Connecticut Department of Consumer Protection, 450 Columbus Boulevard, Suite 707, Hartford, CT 06103-1841
dcp.tradepractices@ct.gov
https://portal.ct.gov/DCP/Complaint-Center/Consumers---Complaint-Center
Consumer Complaint Hotline: (800) 842-2649
DELAWARE
Delaware Higher Education Office
John G. Townsend Building, Suite 2, Dover, DE 19901
dheo@doe.k12.de.us
Delaware Attorney General
Consumer Protection Wilmington: 820 N. French Street 5th floor, Wilmington, DE 19801
consumer.protection@state.de.us
DISTRICT OF COLUMBIA
District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First Street, NE – 5th Floor
Washington, DC 20002
https://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints
FLORIDA
Florida Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
cieinfo@fldoe.org
GEORGIA
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, #220
Tucker, GA 30084-5334
https://gnpec.georgia.gov/student-complaints
HAWAII
Hawaii Postsecondary Education Authorization Program
P.O. Box 541, Honolulu, Hawaii 96809
hpeap@dcca.hawaii.gov
http://cca.hawaii.gov/hpeap/student-complaint-process/
IDAHO
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street, PO Box 83720
Boise, ID 83720-0037
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/
ILLINOIS
Illinois Board of Higher Education
1 North Old State Capitol Plaza
Suite 333
Springfield, IL 62701
complaints@ibhe.org
http://complaints.ibhe.org/
Institutional Complaint Hotline: (217) 557-7359
INDIANA
Indiana Commission for Higher Education
101 West Ohio St, Suite 300
Indianapolis, IN 46204-4206
complaints@che.in.gov
https://www.in.gov/che/2744.htm
IOWA
Iowa Student Aid Commission
475 SW 5th Street, Suite D
Des Moines, IA 50309
https://iowacollegeaid.gov/StudentComplaintForm
KANSAS
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
785.430.4288
complaints@ksbor.org
https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
KENTUCKY
Kentucky Council on Postsecondary Education
http://cpe.ky.gov/campuses/consumer_complaint.html
http://cpe.ky.gov/campuses/complaintform
Office of the Attorney General
Capitol Suite 118, 700 Capitol Avenue
Frankfort, KY 40601-3449
consumer.protection@ag.ky.gov
https://ag.ky.gov/Priorities/Protecting-Kentuckians/Consumers/Pages/Consumer-Complaints.aspx
LOUISIANA
Louisiana Attorney General Office
Consumer Protection Section
PO Box 94005, Baton Rouge, LA 70804
ConsumerInfo@ag.louisiana.gov
1-800-351-4889, 225-326-6465
http://www.ag.state.la.us/ConsumerDisputes
Complaints may also be sent to:
Louisiana Board of Regents
Attn: LeAnn Detillier
PO Box 3677
Baton Rouge, LA 70821-3677
MAINE
Maine Department of Education
Anita Bernhardt - Complaints
23 State House Station
Augusta, ME 04333-0023
Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
MARYLAND
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor, Baltimore, MD 21201
410-767-3300
http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf
Office of the Attorney General, Consumer Protection Division
200 St. Paul Place, Baltimore, MD 21202
Consumer Protection Hotline: 410-528-8662 or 888-743-0823 (toll free)
consumer@oag.state.md.us
http://www.oag.state.md.us/Consumer/complaint.htm
MASSACHUSETTS
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02151
http://www.mass.edu/forstufam/complaints/complaintform.asp
MICHIGAN
Michigan Department of Labor and Economic Opportunity
Employment & Training, Post-secondary Schools
PO Box 30726
Lansing, MI 48909
https://www.michigan.gov/documents/leo/PostsecondarySchools_StatementofComplaint__Form_03.2020_685913_7.docx
https://www.michigan.gov/documents/leo/Post-Secondary_Complaint_Instructions_FINAL_03.2020_685912_7.docx
MINNESOTA
Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road, Jackson, MS 39211-6453
http://www.mississippi.edu/mcca/student_complaint_process.asp
Consumer Protection Division, Office of the Attorney General
PO Box 220, Jackson, MS 39205
https://www.ago.state.ms.us/divisions/consumer-protection/consumer-complaint-form/
MISSOURI
Missouri Department of Higher Education and Workforce Development
301 W. High Street, Suite 840
PO Box 1469
Jefferson City, MO 65102-1469,
info@dhewd.mo.gov
Policy: http://dhewd.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
MONTANA
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
560 North Park Avenue
Helena, MT 59601
Montana Office of Consumer Protection
2225 11th Avenue
PO Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
http://mus.edu/MUS-Statement-of-Complaint-Process.asp
NEBRASKA
Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005, Lincoln, NE 68509-5005
Nebraska Attorney General
Consumer Protection Division
2115 State Capitol, Lincoln, NE 68509
https://protectthegoodlife.nebraska.gov/file-consumer-complaint
Consumer Protection Hotline: (800) 727-6432
NEVADA
Nevada Commission on Postsecondary Education
2800 E. St. Louis Avenue, Las Vegas, NV 89104
http://cpe.nv.gov/Students/Students_Home/
NEW HAMPSHIRE
Stephen Appleby, Director
New Hampshire Department of Education – Division of Educator Support & Higher Education
101 Pleasant Street
Concord, NH 03301
stephen.m.appleby@doe.nh.gov
603-271-2408
NEW JERSEY
New Jersey Higher Education
PO Box 542, Trenton, NJ 08625
oshe@oshe.nj.gov
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New Jersey Division of Consumer Affairs
124 Halsey Street, Newark, New Jersey 07102
http://www.njconsumeraffairs.gov/Pages/File-a-Complaint-old.aspx
NEW MEXICO
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx
HigherEd.Info@state.nm.us
505-476-8411
NEW YORK
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine, Albany, NY 12234
ocueinfo@mail.nysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
NORTH CAROLINA
Postsecondary Education Complaints
Director of Licensure
University of North Carolina System Office
910 Raleigh Road
Chapel Hill, NC 27515
919-962-4558
Student Complaint Policy: https://www.northcarolina.edu/wp-content/uploads/reports-and-documents/academic-affairs/student_complaint_policy.pdf
Student Complaint Form: https://studentcomplaints.northcarolina.edu/form
NORTH DAKOTA
Dr. Richard Rothaus, Vice Chancellor of Academic and Student Affairs
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
richard.rothaus@ndus.edu
701.328.4136
http://www.ndus.edu/system/state-authorization/
OHIO
Ohio Department of Higher Education
25 South Front Street, Columbus, OH 43215-4183
Ohio Attorney General, Consumer Protection Section
30 E. Broad St., 14th floor, Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/File-A-Complaint.aspx
OKLAHOMA
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200, Oklahoma City, OK 73104
http://www.okhighered.org/current-college-students/complaints.shtml
Oklahoma Office of the Attorney General, Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street, Oklahoma City, OK 73105
https://www.oag.ok.gov/consumer-protection
OREGON
Higher Education Coordinating Commission, Office of Degree Authorization (HECC-ODA)
3225 25th Street SE
Salem, OR 97302
503.947.5925
https://www.oregon.gov/highered/about/Pages/complaints.aspx
Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE, Salem, OR 97301-4096
http://www.doj.state.or.us/consumer/pdf/consumer_complaint.pdf
PENNSYLVANIA
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
http://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Private%20Licensed%20Schools/Community%20Colleges-Colleges-Universities%20and%20Seminaries%20Complaint%20Form.pdf
Office of Attorney General, Bureau of Consumer Protection
14th Floor, Strawberry Square, Harrisburg, PA 17120
https://www.attorneygeneral.gov/Quick_Links/Pennsylvania_Attorney_General_Complaint_Forms/
RHODE ISLAND
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard
Warwick, RI 02886
401.736.1118
https://www.riopc.edu/
Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
https://riag.wufoo.com/forms/q1851amb1bdd4d5/
SOUTH CAROLINA
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803.737.3918
http://www.che.sc.gov/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf
SOUTH DAKOTA
South Dakota Secretary of State Steve Barnett
State Capitol
500 East Capitol Avenue
Pierre, SD 57501-5070
sdsos@state.sd.us
South Dakota Office of Attorney General, Division of Consumer Protection
1302 E Hwy 14 Suite 3, Pierre, SD 57501-8053
http://consumer.sd.gov/complaintform.aspx
TENNESSEE
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
https://www.tn.gov/content/tn/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html
TEXAS
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
http://www.highered.texas.gov/links/student-complaints/
Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint
UTAH
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
consumerprotection@utah.gov
https://dcp.utah.gov/complaints/manual.html
VERMONT
Vermont Agency of Education
1 National Life Drive, Davis 5, Montpelier, VT 05602-2501
AOE.EdInfo@state.vt.us
Vermont Attorney General’s Office
109 State Street, Montpelier, VT 05602-2501
VIRGINA
State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219-3659
http://www.schev.edu/index/students-and-parents/resources/student-complaints
WASHINGTON
Washington Student Achievement Council
917 Lakeridge Way, PO Box 43430
Olympia, WA 98504-3430
complaints@wsac.wa.gov
http://wsac.wa.gov/protecting-education-consumers
WEST VIRGINIA
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Suite 700
Charleston, WV 25301-2800
West Virginia Office of the Attorney General, Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
http://www.wvhepc.edu/wp-content/uploads/2019/07/Student-Complaint-Process.pdf
WISCONSIN
Wisconsin Educational Approval Program
P.O. Box 8366
Madison, WI 53708-8366
dspseap@wisconsin.gov
https://dsps.wi.gov/Documents/EAComplaintForm3.01.doc
WYOMING
Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
https://1ddlxtt2jowkvs672myo6z14-wpengine.netdna-ssl.com/wp-content/uploads/2018/08/Wyoming-Department-of-Education-Student-Complaint-Process.pdf
https://edu.wyoming.gov/blog/2018/12/06/student-complaint-form/
Attorney General's Office
123 Capitol Building, 200 W. 24th Street
Cheyenne, WY 82002
PUERTO RICO
Puerto Rico Council on Education
PO Box 1900, San Juan, PR 00910-1900
Puerto Rico Department of Justice
PO Box 9020192, San Juan, Puerto Rico 00902-0192
For exempt institutions, contact home institution.
VIRGIN ISLANDS
Government of the United States Virgin Islands
Department of Education, Office of the Commissioner
1834 Kongens Gade
St. Thomas, V.I. 00802