Emergency Communication

Emergency Communication

It is crucial that emergency situations involving the Fuller community be reported in an accurate and timely manner to both emergency responders and members of the Fuller community. During an emergency, please keep phone lines clear except when necessary to report serious hazards or injuries.

REPORTING AN EMERGENCY

If you are at Fuller when an emergency occurs, call 911 (9-911 from a campus phone). Notify the Department of Campus Safety at 626.584.5444 immediately after you have called 911. They will then respond to and contact the necessary members of the Fuller Emergency Management Team (EMT).

DETERMINING AN EMERGENCY

When the Chief of Campus Safety or Fuller’s Emergency Management Team is made aware of a significant emergency or danger to the Fuller community, notification will immediately be sent out. If the reported emergency is either not immediately identifiable as significant or not readily confirmed, Campus Safety will contact the Emergency Management Team and will first confirm the nature and details of the event before notifying the Fuller community. The Chief of Campus Safety has the discretion to immediately send out notices to the Fuller community without prior review of the Emergency Management Team, when the situation warrants.

The Department of Campus Safety or Fuller’s Emergency Management Team, as appropriate to the situation, will notify all members of the Fuller community that could be affected by the emergency. If, for example, an emergency is happening near the Seattle campus, the situation may or may not require notifying students and employees at other campuses as well, or a police/ fire emergency near the Pasadena campus may require a notification too. The Chief of Campus Safety or the Emergency Management Team, as appropriate to the situation, will determine the scope of the emergency and content of the emergency communication before sending out notification.

HOW THE FULLER COMMUNITY RECEIVES EMERGENCY INFORMATION

In appropriate circumstances, faculty, staff, and students will receive information sent directly to them via Everbridge Mass Notification, e-mail, or communication from coworkers, supervisors, or Emergency Management Team members.

  • Everbridge Mass Notification: The Everbridge Mass Notification emergency communication system allows Fuller to send messages directly to community members through email, mobile phone, office phone, home telephone, and SMS/text message. Students provide this information through the "Personal Information" section of Fuller's student information system, which feeds into Banner. Employees provide this information through ADP Employee Self Service. Everbridge Mass Notification is only used for testing and emergency communications, and is not used for faculty, staff or student outreach marketing. Emergency communication will have as much pertinent information as is known at the time and as much as can be communicated to a particular device (some, like SMS, are limited by character length). Because priority is given to notifying the Fuller community as quickly as possible, subsequent communication will have additional information beyond the initial contact. Specific instructions for updating personal contact information for Everbridge Mass Notification are available here.
  • Emergency Information Web page: Fuller's emergency information webpage functions as an informational blog for Fuller during emergencies. Emergency Management Team posts information and decisions affecting Fuller's community on this site in real time.
  • Emergency Phone Number: A recorded message will also be available in the case of an emergency at 626.584.5606. This phone number is dedicated exclusively to emergency information for Pasadena employees and will include information regarding when employees are to return to work in the event the seminary has closed.

Fuller will, without delay, initiate the notification system with necessary information in the event of significant emergency, unless issuing a notification will, in the professional judgment of the Chief of Campus Safety or the Emergency Management Team, compromise efforts to assist a victim or to contain, respond to, or otherwise mitigate the emergency.

INFORMATION DISSEMINATION PROCEDURE TO THE LARGER COMMUNITY

Immediately following a disaster, Fuller Seminary will be in contact with appropriate persons and offices in the City of Pasadena to seek help as needed, and to make a situation report regarding any deaths or injuries to persons; the level and extent of destruction or major damages to buildings and other structures; and existing and potential problems with utilities. A primary and initial contact at this point will be the City of Pasadena's Emergency Management Coordinator, in the City of Pasadena Fire Department. Additional contacts may be appropriate with other City offices, including the Police Department.

Secondly, we will communicate with our institutional neighbors to help coordinate a neighborhood response. This will be especially important if the level of disaster were to overwhelm the response capacities of our City's services--including fire and police departments, hospitals, and other organizations. Anticipating the possibility of such a situation, our neighborhood's major institutions are coordinated to provide emergency services and response assistance, both for our own staffs as well as neighborhood residents who may come to our various campuses and offices for assistance.

Third, we will also provide, in quick fashion, accurate information and communication with the media. Further, we will closely monitor all communications to ensure the accuracy of information presented to the public as well as our Fuller community. Also, through the Fuller emergency webpage we will provide rapid and frequently updated disaster situation reports and updates, which will be immediately available to the public and to our Fuller community including students, staff, faculty, alumni, and friends.

Recognizing that rapid changes are endemic to disaster situations, we will be in ongoing communication with the City, our neighboring institutions, the media, the public, and the Fuller community to keep them accurately informed of activities, progress, and needs.

MEMBERS OF FULLER’S EMERGENCY MANAGEMENT TEAM

  1. Sam Bang, Executive Director of Student Engagement & Success
  2. Bernadette J. Barber, Executive Director of Human Resources & Organizational Development
  3. Nicole Boymook, Executive Director of the Office of Student Concerns
  4. Ted Cosse, Executive Director of Fuller Psychological & Family Services
  5. Lauralee Farrer, Vice President of Communications
  6. Jeanne Handojo, Director of Auxiliary Services
  7. Jeff Harwell, Chief Technology Officer, Information Technology Services
  8. Brent Kampe, General Counsel, Legal Department
  9. Teresa Lewis, Director of Compliance & Risk Management
  10. Gary Mejia, Chief, Department of Campus Safety (Chair)
  11. Anna Merrett, Director of Fuller Guest & Conference Center
  12. Nate Merritt, Facilities Director, Building Services
  13. Lenny Moon, Chief Financial Officer, Finance and Operations
  14. Daniel Scott, Assistant Director of Campus Safety
  15. Cynthia Tupas, Manager of Housing Services & Rescom

COMMUNICATING INFORMATION TO THE PUBLIC

When it is required for a period of time for the seminary to close its operations in whole, or in part, to ensure the safety of its employees, employees will be notified by management as soon as possible. Each supervisor is responsible to notify each employee he or she supervises. (Each supervisor should have available outside of the office the home phone numbers of each individual he or she will need to contact.) In the event that the Pasadena campus must close, a recorded message will be provided on the main switchboard line 626.584.5200, to notify students, employees, and the general public of the closure.

TESTING AND ANNOUNCING EVERBRIDGE MASS NOTIFICATION

The Everbridge Mass Notification system is tested each quarter on the Friday of week two. This ensures all students (even those who registered late) are included in that quarter’s test but are not interrupted during class. The test goes to all methods of communication that Fuller has on record for each student in Banner and for each employee in Employee Self Service. These tests are announced in advance on Fuller’s student information system. The announcement includes links to Fuller’s emergency response and evacuation procedures. These tests are documented by the Department of Campus Safety and include a description of the exercise, date, time, and whether the test was announced.