Overview of the Student Complaint Resolution Process
Phases of the Student Complaint Resolution Process
Complaint Resolution Procedures: Sexual Harassment, Unlawful Discrimination, Unlawful Harassment, Sexual Misconduct, Retaliation
State Complaints
Federal regulations require the States to provide students the ability to file complaints against educational institutions located in their state. Listed below is contact information for the filing of a complaint. Fuller Seminary encourages all students to first use all available grievance procedures provided by the institution before pursuing a complaint with a state agency.
ALABAMA
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000
334.242.1998
http://www.ache.alabama.gov/Content/SARA/StudentComp.pdf
ALASKA
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811
800.441.2962
In Juneau: 907.465.6741
https://acpe.alaska.gov/ConsumerProtection
ARIZONA
Arizona Commission for Postsecondary Education
1740 W. Adams
Phoenix, AZ 85007
602.542.5709
https://ppse.az.gov/complaint
ARKANSAS
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
501.371.2000
https://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/
Grievance Form: https://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form
CALIFORNIA
California Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
888.370.7589
916.431.6959
https://www.bppe.ca.gov/enforcement/complaint.shtml
COLORADO
Colorado Department of Higher Education
1560 Broadway, Suite 2200
Denver, CO 80202
303.862.3001
https://highered.colorado.gov/Academics/Complaints/default.html
CONNECTICUT
Office of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
860.947.1800
http://www.ctohe.org/StudentComplaints.shtml
DELAWARE
Delaware Higher Education Office
Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
302.735.4120
https://www.doe.k12.de.us/sara
DISTRICT OF COLUMBIA
Office of Postsecondary Education
1050 First Street, NE
Washington, DC 20202
202.727.6436
https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints
FLORIDA
Florida Department of Education
325 West Gaines St.
Tallahassee, FL 32399
850.245.0505
http://www.fldoe.org/policy/cie/file-a-complaint.stml
GEORGIA
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place
Tucker, GA 30084
770.414.3300
https://gnpec.georgia.gov/student-complaints
HAWAII
Hawaii State Postsecondary Education Commission
2444 Dole St., Bachman Hall, Rm. 209
Honolulu, HI 96822
808.586.7327
http://cca.hawaii.gov/hpeap/student-complaint-process/
IDAHO
Idaho State Department of Education
650 West State St., 3rd Fl.
Boise, ID 83720
208.34.2270
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/
ILLINOIS
Illinois Board of Higher Education
1 North Old State Capitol Plaza, Suite 333
Springfield, IL 62701
Complaint Hotline: 217.557.7359
http://complaints.ibhe.org/
IOWA
INDIANA
Indiana Commission for Higher Education
101 West Ohio St, Suite 300
Indianapolis, IN 46204
800.628.2909
Email: complaints@che.in.gov
https://www.in.gov/che/2744.htm
KANSAS
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
785.430.4240
https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
KENTUCKY
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
502.573.1555
http://cpe.ky.gov/campuses/consumer_complaint.html
LOUISIANA
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
225.342.4253
https://regents.la.gov/wp-content/uploads/2018/09/Louisiana-SARA-Institutional-Application-Process-and-Student-Complaint-Process.pdf
MAINE
Maine Department of Education
23 State House Station
Augusta, ME 04333
207.624.6600
https://www.maine.gov/doe/highered/sara/
MARYLAND
Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
888.743.0823 (toll free)
410.528.8662
https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
MASSACHUSETTS
Massachusetts Department of Higher Education
1 Ashburton Place, Room 1401
Boston, MA 02151
617.994.6963
http://www.mass.edu/forstufam/complaints/complaintform.asp
MICHIGAN
Department of Licensing and Regulatory Affairs
PO Box 30018
Lansing, MI 48909
517.241.7000
https://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf
MINNESOTA
Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350
St. Paul, MN 55108
651.642.0567
http://www.ohe.state.mn.us
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
800.327.2980
601.432.6198
http://www.mississippi.edu/mcca/student_complaint_process.asp
MISSOURI
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
800.473.6757
573.751.2361
MONTANA
Montana Commissioner of Higher Education
560 N. Park Ave
PO Box 203201
Helena, MT 59620
406.449.9124
https://www.mus.edu/MUS-statement-of-complaint-process.asp
NEVADA
Commission o Postsecondary Education
8779 South Maryland Parkway, Suite 115
Las Vegas, NV 89123
702.486.7330
https://nshe.nevada.edu/wp-content/uploads/Academic-Affairs/SARA_Complaint_Resolution_Form_Rev_Protected.pdf
New Hampshire
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
603.271.0256
https://www.education.nh.gov/highered/compliance-allegation.htm
NEW JERSEY
New Jersey Office of the Secretary of Higher Education
1 John Fitch Plaza
10th Floor, PO Box 542
Trenton, NJ 08625
800.792.8670
609.584.4480
https://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
NEW MEXICO
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
Phone: 505-476-8400 Fax: 505-476-8454
https://hed.state.nm.us/
NEW YORK
New York State Higher Education Service Corporation
Office of the Professions
Professional Education Program Review
Education Building, 2 West
Albany, NY 12234
888.697.4372
518.473.1574
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
NORTH CAROLINA
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688
- 716.6000
https://www.northcarolina.edu/complaints
NORTH DAKOTA
North Dakota University System
10th Floor, State Capitol
600 East Boulevard Ave, Dept. 215
Bismarck, ND 58505
701.328.2960
http://www.ndus.edu/system/state-authorization/
OHIO
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
614.728.3095
https://www.ohiohighered.org/students/complaints
OKLAHOMA
Oklahoma Board of Private Vocational Schools
3700 N. Classen Blvd., Suite 250
Oklahoma City, OK 73104
405.528.3370
http://obpvs.ok.gov/students#complaints
OREGON
Office of Private Post-Secondary Education
775 Court St. NE
Salem, OR 97301
503.947.5716
https://www.oregon.gov/highered/Documents/HECC/PCS/ComplaintProcedure(H).pdf
PENNSYLVANIA
Pennsylvania Department of Higher Education
333 Market Street, 12th Fl.
Harrisburg, PA 17126
717.783.8228
https://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx
PUERTO RICO
Consejo de Educación de Puerto Rico
Ave. Ponce de Leon 268
Edificio Hato Re Center Piso 15
Hato Rey, PR 00918
787.722.2121
RHODE ISLAND
Rhode Island higher Education Assistance Authority
560 Jefferson Blvd. Suite 100
Warwick, RI 02886
800.922.9855
401.736.1100
https://www.riopc.edu/page/student_complaint/
SOUTH CAROLINA
The South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803.737.2260
http://www.che.sc.gov/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf
SOUTH DAKOTA
South Dakota Board of Regents
306 E. Capitol Avenue, Suite 200
Pierre, SD 57501
605.773.3455
https://www.sdbor.edu/administrative-offices/academics/SD-SARA/documents/ComplaintForm-SD-SARA.pdf
TENNESSEE
State of Tennessee
Higher Education Commission
Parkway Towers, Suite 1900
Nashville, TN 37243
615.741.5293
https://www.tn.gov/content/dam/tn/thec/bureau/student_aid_and_compliance/dpsa/Complaint_Form_(Rev._12.16)_1-26-17.pdf
TEXAS
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
512.427.6101
http://www.thecb.state.tx.us/index.cfm?objectid=989FE9A0-2213-11E8-BC500050560100A9
UTAH
Utah System of Higher Education
Board of Regents Building
The Gateway
60 South 400 West
Salt Lake City, Utah 84101
800.418.8757
801.321.7200
https://higheredutah.org/sara/utah-sara-institution-contact-information/
VERMONT
Vermont Agency of Education
219 North Main Street, Suite 402
Barre, VT 056+41
802.479.1030
http://education.vermont.gov/sites/aoe/files/documents/edu-postsecondary-program-complaint-resolution.pdf
VIRGINA
State Council of Higher Education for Virginia
101 N. 14th St. 10thFL
James Monroe Building
Richmond, VA 23219-3659
804.225.2600
http://www.schev.edu/index/students-and-parents/resources/student-complaints
WASHINGTON
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98504
360.753.7800
https://www.wsac.wa.gov/student-complaints
WEST VIRGINIA
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East - Suite 700
Charleston, WV 25301
304.558.0261
http://www.wvhepc.edu/wp-content/uploads/2018/04/Student-Complaint-Process-2018.pdf
WISCONSIN
Department of Safety and Professional Service
Higher Education
4822 Madison Yards Way
Madison, WI 53705
608.266.2449
https://dsps.wi.gov/Pages/Programs/EducationalApproval/Student.aspx
WYOMING
Wyoming State Department of Education
122 W. 25th St. Suite E200
Cheyenne, WY 82002
307.777.7675
https://1ddlxtt2jowkvs672myo6z14-wpengine.netdna-ssl.com/wp-content/uploads/2018/08/Wyoming-Department-of-Education-Student-Complaint-Process.pdf