Part 5: Constructive Conflict

Scott Cormode, Fuller Seminary

1. Conflict Is Necessary
   • CONFLICT IS THE NATURAL BY-PRODUCT OF ADAPTIVE WORK
   • NO CONFLICT; NO HONESTY
   • CONGREGATIONS DO NOT THRIVE IN THE MIDST OF SOCIAL CHANGE WITHOUT CONFLICT
2. Constructive Conflict Rather Than Destructive Conflict
   • "COMBINE ADVOCACY WITH INQUIRY."
   • BUILD TRUST BY NEGOTIATING THE PROCESS
   • VALUE THE DISSENTER
3. The Source Of Conflict Determines The Leader's Role
   • CONFLICT YOU OBSERVE
   • CONFLICT YOU GENERATE
   • CONFLICT YOU RECEIVE
4. Multi-Layered Understanding Of Conflict
   • STRUCTURAL EFFECTS OF CONFLICT
   • RELATIONAL EFFECTS OF CONFLICT
   • CULTURAL EFFECTS OF CONFLICT
5. "This Conflict Will Not Undo Us."
6. Practicing Constructive Conflict (Ury)
   • KNOW YOUR BATNA
   • DON'T REACT; INSTEAD REFLECT.
   • DON'T ARGUE; STEP TO THEIR SIDE.
   • DON'T ESCALATE; EDUCATE (DE-ESCALATE)
   • DON'T REJECT; REFRAME.
   • DON'T PUSH; BUILD THEM A GOLDEN BRIDGE TO RETREAT
7. Similar Effects Of Change And Conflict
   • Conflict Videos